SUMMARY: 1. Digital payment fraud and COVID-19 pandemic. – 2. From unauthorised to authorised fraud: rise in app fraud. – 3. Comparative analysis of payment fraud statistics in Italy and the UK. – 4. Payment fraud overview. – 5. Managing compliance expenses. – 6. UK legal framework. – 7. Corporate criminal liability and “failure to prevent fraud”. – 8. PSR’s APP fraud reimbursement requirement. – 9. Gross negligence as the customer standard of caution. – 10. Italian legal framework. – 11. New EU rules on payment fraud. – 12. Conclusion.